Customer Service

Shipping & Delivery

All shipping and delivery is covered by Canongate, so you don't have to pay a thing.
Please note that we only deliver to UK addresses.
Shipping normally takes 3-5 working days.

Please note that, to guarantee your deliveries before Christmas, all book orders must be placed before midnight Thursday, 18 December.


Returns & Replacements

Canongate will accept returns on books and products that arrive damaged, or if your goods do not match your order.   We do not accept returns where there is nothing wrong with the book or product but you have just changed your mind. 

If your goods are damaged, or not what you ordered, please log in to your Canongate.tv account, go to the Order Queries section to view your orders and raise a new Order Query.  Please provide as much detail as possible in the fields requested.   We will process your query within 3 working days and will contact you via email and within your Canongate.tv account about the status of your query.

If you have ordered a book from us without creating an account on canongate.tv, please email us at returns@canongate.co.uk with the details of your order query.


Payment, Pricing & Promotions

All of our pricing is shown in British pounds - £ - and the price shown is inclusive of VAT (where relevant – remember that there is no VAT payable on physical books).

Payments are accepted via all UK debit and credit cards.  Unfortunately we do not accept American Express.

Any promotion or discount will be shown in your basket and on your receipt, which will be emailed to you immediately following completion of your payment.

If you have any queries regarding any payment, promotion or any of our prices, please email us at  sales@canongate.co.uk. We will reply to your query within 3 working days.


Viewing Orders

To view your orders, please log-in to your canongate.tv account and from your dashboard you can view your orders.  Click on an individual order to view the details of the order.  If you are unhappy with the book or product you received, please raise an order query.  We will process your query within 3 working days and will contact you via email and within your Canongate.tv account about the status of your query.


Updating Account Information

To update your account information, please log-in to your canongate.tv account and from your dashboard you can update your account information, password and address book.

If you haven’t got a Canongate.tv account, please register for an account here

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All rights reserved